Refund policy
Returns
Returned items are eligible for store credit only. At checkout, you agree to the terms listed below.
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mosaicclothingco.com.
If the return is accepted, the customer is responsible for the cost of shipment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mosaicclothingco.com.
Items NOT eligible for returns (NO EXCEPTIONS)
- Items purchased on clearance
- Items purchased as a mystery bundle
- Items purchased during an event, conference, popup or party
- Items purchased as part of a wholesale or group order
- Gift cards
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mosaicclothingco.com.